Return & Refund Policy

Your 100% satisfaction is very important for us. If you are not satisfied with our service or products, please contact us first. We offer a refund service within 30-days

Q1: How do I make a return?

If a product gets damaged or was faulty upon a delivery, we offer 100% refund. To be eligible for a return, goods must be unopened, unused, undamaged， and accompanied by proof of purchase.

In order to efficiently solve your return & refund problem, please email support@alliceonyou.com with the subject 'returns' and include your full order number, full name, and the reason for the return.

Q2: How to settle the charges of returning items?

Please note that customers are responsible for shipping costs of returned items.

Q3：How soon can I receive my refund?

If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.